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🛠️ Customer Service
Welcome to Iron Planet’s Customer Service Center. We’re committed to providing excellent support for every customer — whether you’re buying your first tool or servicing a trusted one.
Below are quick links and helpful information to assist you:
📋 Quick Links to Our Policies
🚚 Delivery / Fulfilment Policy
❓ FAQs
💬 Need Help With Your Order?
If you have issues related to:
- Wrong item received
- Product warranty claims
- Missing packages
- General product support
Please contact us with your Order ID, and our team will assist you as quickly as possible.
📧 Email: support@ironplanet.asia
📞 Phone: +60 11-2864 5715
🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
🧾 Order Assistance
🔍 Track Your Order: Check your shipping email or contact us directly.
🧰 Service Requests: For tool malfunctions or defects, please provide photos/videos when emailing.
🛍️ Pick-Up Requests: If you’d like to self-collect your order, reach out before visiting.
🧑🔧 We’re Here to Help
Our goal is to make your shopping experience smooth, safe, and satisfying. Don’t hesitate to reach out — even if it’s just a quick question about choosing the right tool.